Return & Refund Policy

1. Return Period

We have a 30-day return policy, which means you can request a return within 30 days of receiving your item. Your return package must be postmarked within 30 days of the delivery date. Returns postmarked after 30 days will not be accepted.

2. Return Conditions

To be eligible for a return, items must be in the same condition as when received. They must be unworn, unused, with tags attached, and in their original packaging. The original packaging should remain intact. If the external packaging displays the product name and barcode, this may help expedite the return process.

3. Return Shipping and Labels

For Customers in the United States (US): You can receive a UPS return shipping label. A fee of $8.99 will be deducted from your refund. The label will be sent via email, and you may drop off your package at a UPS facility or post office.

For Customers in Canada (CA): To reduce return shipping costs, we provide a US-based return address. However, we do not supply a return shipping label, so you must arrange the return shipment independently.

For Customers in Other Regions: You are responsible for arranging return shipping to our return center at your own expense.

4. Refund Adjustments (US)

For returns in the United States, the following refund adjustments apply:

• If the total order amount falls below $69 after the return, the original shipping fee of $4.99 will be deducted from your refund.
• If the total order amount falls below $29, an additional $8.99 will be deducted.
• If you use the UPS return label, the $8.99 label fee will also be deducted.

For other regions, refund adjustments may vary based on the applicable shipping policy.

5. How to Request a Return

Please visit our Return Center to request a return. Enter your order number and email address to begin the process. Once your return is approved, you will receive specific return labels and return addresses based on your region.

Damaged, Missing, or Incorrect Packages

If you receive a damaged, missing, or incorrect package, please provide a photo and a brief explanation within 24 hours of delivery via our Return Center. Once approved, you will be given the return address and further instructions.

Returns sent back without first applying through our Return Center will not be accepted. For any questions, contact us at support@graziavira.com.

Exchange/Replace

We do not offer exchanges at this time. To exchange an item, please place a new order and initiate a return for the original item. Refunds will be processed upon receipt of the returned package.

Document Requests from Shipping Carriers

For international shipping, different countries require customs clearance documents. Please provide DHL (or your designated carrier) with any requested documents promptly to avoid delays or the disposal of your package. Failure to comply may result in non-refundable failed deliveries.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods (e.g., food, flowers), custom products (e.g.