Privacy Policy

Last updated: December 18, 2024

This Privacy Policy describes how GRAZIA VIRA (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from graziavira.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use the information to communicate with you, provide or improve the Services, comply with legal obligations, enforce our terms of service, and protect the rights of our users and others.

What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site and use our Services. When we refer to "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details, including your name, address, phone number, and email.
• Order information, including your name, billing and shipping addresses, payment confirmation, email, and phone number.
• Account information, such as your username, password, security questions, and other details used for account security purposes.
• Shopping details, including items you view, add to your cart, save (such as loyalty points, reviews, referrals, or gift cards), or purchase.
• Customer support information, including any details you provide when communicating with us through the Services.

Some features of the Services may require you to provide additional information. While you may choose not to provide such information, doing so may prevent you from accessing certain features.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include device information, browser details, network information, your IP address, and other data regarding your interaction with the Services.

Information We Obtain from Third Parties

We may also receive information about you from third parties, including:

• Companies that support our Site and Services, such as Shopify.
• Payment processors who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your orders.
• Third parties that help analyze your interactions with our Site using tracking technologies.

Any information obtained from third parties will be handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services: We use your personal information to perform our contract with you, including processing payments, fulfilling orders, sending notifications related to your account or transactions, managing your account, arranging shipping, and handling returns or exchanges. We may also enhance your shopping experience by integrating with other Shopify services; in such cases, Shopify will process your information according to its Privacy Policy.

Marketing and Advertising: Your personal information may be used for marketing and promotional purposes, such as sending advertising communications via email, text message, or postal mail, and displaying tailored advertisements. For EEA residents, the legal basis for these activities is our legitimate interest in selling our products (Art. 6 (1) (f) GDPR).

Security and Fraud Prevention: We use your personal information to detect, investigate, or take action against potential fraudulent, illegal, or malicious activities. If you register an account, please keep your credentials secure. If you suspect unauthorized use of your account, contact us immediately. For EEA residents, this is based on our legitimate interest in securing our website (Art. 6 (1) (f) GDPR).

Communicating and Service Improvement: We use your personal information to offer customer support and improve our Services, which is in our legitimate interest of maintaining an effective service (Art. 6 (1) (f) GDPR).

Cookies

Like many websites, we use Cookies on our Site. For details about the Cookies used in conjunction with Shopify, please refer to Shopify's Cookies Policy. Cookies help us improve our Site and Services by remembering your preferences, running analytics, and understanding user interactions. We may also allow third parties to use Cookies to better tailor our offerings.

Most browsers accept Cookies by default, but you can adjust your browser settings to remove or reject Cookies. Please note that doing so might negatively affect your experience and functionality of the Services.

While your browser might send a “do not track” signal, our Site does not currently respond to such signals. Learn more at allaboutdnt.com.

How We Disclose Personal Information

We may disclose your personal information to third parties for contract fulfillment, legitimate business purposes, or as otherwise permitted by this Privacy Policy. These disclosures may include:

• Vendors and service providers (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• Business and marketing partners who provide services or advertise to you in accordance with their privacy policies.
• Entities to whom you have directed us to disclose information, such as for shipping or social media integrations.
• Within our corporate group or to affiliates, as necessary to run our business.
• In connection with business transactions (e.g., mergers, bankruptcies), legal obligations, enforcement of our terms, and protection of our rights and those of our users.

Over the past 12 months, we have disclosed the following categories of personal information:

We do not use or disclose sensitive personal information without your consent or for inferring personal characteristics.

User Generated Content

The Services may allow you to post product reviews and other user-generated content. Any content you submit publicly will be accessible by others. We are not responsible for the privacy or security of information you make public or for its use by third parties.

Third Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties. If you follow these links, please review their privacy and security policies. We are not responsible for the privacy practices or content of these external sites.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion. As of the effective date of this Privacy Policy, we have no actual knowledge of collecting or sharing personal information of individuals under the age of 16.

Security and Retention of Your Information

While we strive to protect your personal information, no security measures are perfect or impenetrable. Any information you transmit may not be completely secure during transit. We advise you not to send sensitive information through insecure channels. The length of time we retain your personal information depends on factors such as maintaining your account, fulfilling orders, complying with legal obligations, and resolving disputes.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Right to Access / Know: Request access to the personal information we hold about you, including details of how we use and share it.
• Right to Delete: Request that we delete your personal information.
• Right to Correct: Request correction of any inaccurate personal information.
• Right of Portability: Request a copy of your personal information and, in certain cases, its transfer to a third party.
• Restriction of Processing: Request that we limit the processing of your personal information.
• Withdrawal of Consent: Where processing is based on your consent, you may withdraw that consent at any time.
• Appeal: If we decline to process your request, you may have the right to appeal our decision.
• Managing Communication Preferences: You may opt out of promotional communications at any time using the unsubscribe link in our emails. Note that you may still receive non-promotional communications regarding your account or orders.

We will not discriminate against you for exercising your rights. In some cases, we may ask for additional information to verify your identity before processing your request.

Complaints

If you have any complaints regarding our processing of your personal information, please contact us using the details provided below. If you are unsatisfied with our response, you may have the right to escalate your complaint to your local data protection authority.

International Users

Please note that your personal information may be transferred, stored, and processed outside your country of residence. It may be handled by our staff or third-party service providers in other countries. If your personal information is transferred out of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or other legally approved methods.

Contact

If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at:

Email: support@graziavira.com
Address: 1400 16th Street Suite 5322 Denver CO 80202 US

For the purposes of applicable data protection laws, unless stated otherwise, we are the data controller of your personal information.